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10/14/2007: "Life is more complex than you thought"

Because convergent systems are tremendously complex--both to create and potentially to use. The trick is to hide that complexity to the user so that it appears easy. Doing that requires huge amounts of work and difficult choices and, yes, paying attention to seemingly small details. Cumulatively these small details add up to either ease the use of the system or to hinder it.

[ This is how you do anything successful. Very few people know this. This is why most products are garbage, most leaders are morons, and your entertainment could bore a horse. ]

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